Typically, you will be able to track your order 3 business days from the time of purchase. However, specific personalized items may take longer.
Other Questions?
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
Want to cancel or return your order?
Want to change the shipping address or upgrade the shipping method?
Want to add more products, change the product size or pictures?
Price Adjustment is also known as Price Protection.
Customers can receive a partial refund of the purchase price(orders between Nov. 1 - Nov. 19) of an item if they see it on sale at a lower price between Nov. 1 - Nov. 27. on Soufeel website.
Only products in the first collection have Price Adjustment.
Special discounts are not included in the Price Adjustment Policy.
The final interpretation right belongs to Soufeel.
SIMILAR PRODUCTS
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By signing up you are eligible for more benefits, extra discounts and save more! Scroll down to see more PLUS membership benefits.
Membership Benefits
FREE SHIPPING
On all orders
Free shipping on all orders during the membership validity period (if you purchase a one-year term, you can enjoy free shipping throughout the year. If the discounted order amount is greater than $99, you can enjoy free shipping by DHL/FEDEX)
birthday present
Free for you
Members can choose a birthday gift worth up to $50, 30 days in advance of your birthday. You don't need to pay any products and postage, SOUFEEL will give it to you for free!
20% off
Without any requirement
20% off all orders without any requirement during the valid period of membership. Customers are able to enjoy free shipping and discount at the same time.
Membership Day
Exclusive Discount Products
The 8th of each month is the membership day. SOUFEEL will provide a membership-exclusive discount page. The products price on the page start at $6.99. Customers can also enjoy a 20% discount on the entire order when purchasing items from this page.
PLUS EXCLUSIVE
CUSTOMER SERVICE
Enjoy 24-hour online customer service, priority response to letters, priority processing of returns and exchange services, etc.
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The above membership rights can only be enjoyed by logging in to the registered email address when you purchased PLUS membership. SOUFEEL will regularly send the membership-only pages and birthday gifts to your email, please check regularly. Special benefits and coupons are limited to 2 recipient addresses (starting from the first address when purchasing PLUS, but PLUS Membership is a fixed $39 product, which does not participate in discounts)
Shipping
Birthday present
Discount
membership day
Customer Service Line
Ordinary customers
Free shipping for orders over $49, DHL/FEDEX free shipping for orders over $149
Time-limited activities with shopping limit, website general discounts
Reply one by one according to the order of customer letters
PLUS membership
Free shipping for all orders. DHL/FEDEX free shipping for orders over $99
Free Birthday Gift
20% off for unlimited time and free shipping
Enjoy exclusive access and priority reply
PLUS membership price
HALF-YEAR EXPERIENCE CARD
Membership service is valid for 180 days
price
$25.00
ANNUAL CARD
Membership service is valid for 365 days
price
$39.00
The validity period of the PLUS membership service starts from the date when the service is activated. If you want to continue to enjoy the PLUS membership service after the validity period expires, a repurchase is required.
Congratulations! You are one step away from being our PLUS member. Check out your exclusive membership price at your shopping cart.
Free shipping on all orders during the membership validity period (if you purchase a one-year term, you can enjoy free shipping throughout the year. If the discounted order amount is greater than $99, you can enjoy free shipping by DHL/FEDEX)
birthday present
Free for you
Members can choose a birthday gift worth up to $50, 30 days in advance of your birthday. You don't need to pay any products and postage, SOUFEEL will give it to you for free!
20% off
Without any requirement
20% off all orders without any requirement during the valid period of membership. Customers are able to enjoy free shipping and discount at the same time.
Membership Day
Exclusive Discount Products
The 8th of each month is the membership day. SOUFEEL will provide a membership-exclusive discount page. The products price on the page start at $6.99. Customers can also enjoy a 20% discount on the entire order when purchasing items from this page.
PLUS EXCLUSIVE
CUSTOMER SERVICE
Enjoy 24-hour online customer service, priority response to letters, priority processing of returns and exchange services, etc.
