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    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review
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    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review
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    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review
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      احتفل بقصتك مع شريك حياتك!
      صندوق الظل الشخصي هذا تذكار فريد من نوعه مصمم لعرض حبك لشخص مميز.

      تم ترتيب كل صندوق ظل بعناية بعناصر رمزية تعكس تاريخ العائلة والتاريخ الشخصي. سواء كنت تقدمه كهدية أو تعرضه في منزلك، فإن هذه القطعة تحكي قصة مؤثرة - قصتك أنت.

      مثالي لأعياد الميلاد، وحفلات التخرج، وحفلات الانتقال إلى منزل جديد، والاحتفالات الثقافية، أو كهدية مميزة دون مناسبة.

      -المحتويات-
      • صندوق ظل مُجمّع يدويًا
      • تصميم شخصي
      • عناصر زخرفية
      • جاهز للتعليق أو العرض

      -المقاس والتفاصيل-

      • نسخة الصورة الواحدة ونسخة الثلاث صور: 15 × 20 × 3 سم (5.9 × 7.9 × 1.2 بوصة)

      • إصدار 5 صور و7 صور: 20 × 25 × 3 سم (7.9 × 9.8 × 1.2 بوصة)

      • إصدار 9 صور و7 صور: نسخة 11 صورة: 21 × 30 × 3 سم (8.3 × 11.8 × 1.2 بوصة) خيارات العرض: مناسبة للعرض على سطح الطاولة أو التثبيت على الحائط. ألوان الخلفية: متوفرة بخمسة ألوان خلفية أسود، أبيض، رخامي، أحمر، وأخضر.

        -خيارات الإصدار-

        إصدار التجميع الذاتي
        جميع المكونات، والغراء، وفيديو تعليمي خطوة بخطوة للتثبيت مُضمنة.
        حرية إبداعية أكبر وتجربة عملية ممتعة.
        يُشحن قبل يوم أو يومين.
        مشروع يدوي سريع ومريح يمكنك إنجازه في غضون 10-20 دقيقة.
        هدية أكثر خصوصية وذات مغزى.
         
        نسخة مُجمّعة بالكامل
        مُجمّع يدويًا باحترافية من قِبل فريقنا.
        الهيكل الرئيسي مُجمّع بالكامل وجاهز للعرض أو الإهداء.
        يتم وضع المجسمات الصغيرة والملحقات الإضافية الاختيارية من قِبلك بعد التسليم لضمان الشحن الآمن.
        يتضمن المنتج غراءً مجانيًا لتسهيل الترتيب النهائي.
        مثالي لمن يقدرون الكمال البسيط.
      PRODUCT DETAILS
      • This item cannot be returned unless it is defective or damaged.
      • This item cannot be modified once you finish payment.
      • This item is covered by our 90-DAY RETURN policy.
      Devoluciones los 90 días
      90 DAYS Return/Exchange Policy
      We support a 90-day return policy, if you purchase an warranty, you can extend this period to 180 days

      Return & Exchange Service Procedure

      • STEP 1 Contact Customer Service and Request Return Detail. Email: cs@soufeel.com
      • STEP 2 Customer will receive an email notification once your request is approved.
      • STEP 3 The customer packs the package and sends it.
      • STEP 4 Get Refund or Replacement after we receive the products.

      FULL COVERAGE Return/Exchange Policy

      • The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
      • 1. The product customization information does not match or an error in customization.
      • 2. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
      • 3. Unclear pictures rendering or lettering
      • 4. Wrong or mismatched size.

      NO RETURN & EXCHANGE

      • The following reasons are NOT covered by our 90 day return policy. We are not liable for these issues.
      • 1. Products that exceed the return processing time limit (90 days after the order is signed).
      • 2. The non-quality issue for personalized products.
      • 3. Product damaged by misuse, mishandling, or poor maintenance.
      • 4. Items that have been washed, worn, or soiled and damaged resulting from customer's handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
      • 5. Chose the wrong size for the product.
      • 6. Personal Reasons due to personal taste, change of mind etc.
      • 7. Partial returns or exchange of products from a set item is not acceptable.

      Precautions for return and exchange

      • 1. Items that are being returned should be new and unworn. They should be kept in its original condition in which you received them in.
      • 2. Coupon codes expires after use and cannot be restored after return.
      • 3. For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)
      • 4. We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.
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      TERMS & POLICIES

      COMPANY INFO

      CONTACT US

      • Mon.- Fri. 9:00 AM - 6:00 PM, New York Time

        SOUFEEL INTERNATIONAL TRADING CO., LIMITED（16075634）

        37 CROYDON ROAD BECKENHAM UNITED KINGDOM BR3 4AB

        Need Instant Help? Start Here (24/7, No Wait—Faster Than Email)

        cs@soufeel.com

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