1. Allow 5-30 mins for payment processing. Check back to track your order.
2. Personalized products take 2-5 business days to prepare before shipping (varies by category).
3. We’ll email you when it’s on its way—check inbox/spam!
Other Questions?
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
1. Allow 5-30 mins for payment processing. Check back to track your order.
2. Personalized products take 2-5 business days to prepare before shipping (varies by category).
3. We’ll email you when it’s on its way—check inbox/spam!
Other Questions?
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
1. Allow 5-30 mins for payment processing. Check back to track your order.
2. Personalized products take 2-5 business days to prepare before shipping (varies by category).
3. We’ll email you when it’s on its way—check inbox/spam!
Other Questions?
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
Unique Personalization for Your Pet:Our cat collars come with a customizable name plate. You can have your cat's name and your phone number engraved precisely. This personalized touch not only makes your cat stand out but also serves as a crucial identification tool. In case your feline friend wanders off, the engraved details ensure they can be quickly returned to you, making it a must - have for any pet owner.
Safety - Oriented Design:Equipped with a breakaway safety clasp, these collars prioritize your cat's safety. The clasp is designed to release when a certain amount of pressure is applied, preventing the risk of strangulation if the collar gets snagged on objects during your cat's playful escapades. Additionally, the bell attached not only adds a charming jingle but also alerts you and others to your cat's location, reducing the chances of accidental injuries.
Perfect Fit for Every Feline:With an adjustable design, these collars are suitable for kittens just starting to explore their surroundings and small adult cats alike. The easy - to - use adjustment mechanism allows you to find the ideal fit, ensuring the collar is neither too tight nor too loose. This adaptability caters to different breeds and growth stages, providing comfort for your pet.
Durable Materials for Long - Lasting Use:Constructed from high - quality materials, our cat collars are built to withstand the test of time. The collar strap is made of sturdy yet soft fabric that can endure scratching, tugging, and exposure to various elements. It resists fraying and fading, maintaining its integrity even with active pets constantly on the move, making it a cost - effective and long - term investment.
Functionality Meets Style:Beyond the practical features, the engraved name plate and the attached bell add a stylish element to your cat's appearance. The bell not only helps you keep track of your cat indoors and outdoors but also serves as a visual and auditory charm. It gives a heads - up to birds and small wildlife, reducing the likelihood of your cat making unexpected catches outside, all while keeping your pet looking adorable.
This item cannot be returned unless it is defective or damaged.
This item cannot be modified once you finish payment.
This item is covered by our 90-DAY RETURN policy.
Devoluciones los 90 días
90 DAYS Return/Exchange Policy
We support a 90-day return policy, if you purchase an warranty, you can extend this period to 180 days
Return & Exchange Service Procedure
STEP 1 Contact Customer Service and Request Return Detail. Email: cs@soufeel.com
STEP 2 Customer will receive an email notification once your request is approved.
STEP 3 The customer packs the package and sends it.
STEP 4 Get Refund or Replacement after we receive the products.
FULL COVERAGE Return/Exchange Policy
The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
1. The product customization information does not match or an error in customization.
2. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
3. Unclear pictures rendering or lettering
4. Wrong or mismatched size.
NO RETURN & EXCHANGE
The following reasons are NOT covered by our 90 day return policy. We are not liable for these issues.
1. Products that exceed the return processing time limit (90 days after the order is signed).
2. The non-quality issue for personalized products.
3. Product damaged by misuse, mishandling, or poor maintenance.
4. Items that have been washed, worn, or soiled and damaged resulting from customer's handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
5. Chose the wrong size for the product.
6. Personal Reasons due to personal taste, change of mind etc.
7. Partial returns or exchange of products from a set item is not acceptable.
Precautions for return and exchange
1. Items that are being returned should be new and unworn. They should be kept in its original condition in which you received them in.
2. Coupon codes expires after use and cannot be restored after return.
3. For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)
4. We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.
White fragrant cat circle
White fragrant cat circle + bow
White fragrant cat ring + cat rope + bow
Mint green scented cat circle
Mint green scented cat ring + bow
Mint green scented cat ring + cat rope + bow
Khaki style cat circle
Khaki style cat circle + bow
Khaki style cat circle + cat rope + bow
Black fragrant cat circle
Black fragrant cat circle + bow
Black fragrant cat ring + cat rope + bow
Light pink scented cat ring
Light pink fragrant cat ring + bow
Light pink fragrant cat ring + cat rope + bow
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