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    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review
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    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review
      See Our Best seller
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      CODE: SF10
      Personalized Heat-Activate Hidden Photo Angel Wing Heart Necklace with Engraved Text Memorial Sympathy Gift for Women
      SKU:
      MYBKJPS187550
      33% OFF
      Color
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      Description
      Unique Design

      This exquisite necklace features a beautifully designed angel wing heart pendant, symbolizing love and remembrance. The unique heart-shaped pendant holds a hidden secret, utilizing temperature-sensitive technology that reveals a hidden photo only upon touch. The back can be customized with any text, creating a truly personalized and exclusive piece. This perfect blend of art and personalization makes it a truly meaningful piece of jewelry.

      High Quality

      Crafted with high-quality materials, this necklace is rust-proof, corrosion-resistant, and durable, ensuring exceptional quality. The special enamel coating not only enhances its beauty but also ensures the hidden photo remains a mystery. Multiple chain styles are available to suit your different tastes, allowing you to create a unique and personalized necklace. Each product undergoes rigorous quality inspection to ensure it meets the highest standards.

      Versatile Wear

      With multiple chain styles to choose from, you can create a unique and personalized necklace that suits your taste. Lightweight and comfortable, it's versatile and easy to match, perfect for wearing alone for understated elegance or layering with other jewelry for a fashionable look. Suitable for both formal occasions and everyday wear, it allows love to gently accompany you.

      Thoughtful Gift

      This is the perfect condolence gift for someone who has lost a loved one or pet. Its temperature-sensitive technology adds a touch of mystery and protects the privacy of the precious photo. This necklace is a gentle symbol of love and remembrance, an ideal choice for expressing sympathy and commemorating the deceased, allowing you to cherish precious memories in your heart.

      Specification:

      • Measurement: Heart-Shaped Pendant - 0.59" * 0.55"(1.5cm * 1.4cm), Wing-Shaped Pendant - 0.87" * 0.39"(2.2cm * 1cm)
      • Chain Length: 18"(45cm)
      • Customized Area: Photo Epoxy Resin Craftsmanship and Heat-Activated Technology. Text Laser Engraving
      • This item cannot be returned unless it is defective or damaged.
      • This item cannot be modified once you finish payment.
      • This item is covered by our 90-DAY RETURN policy.
      Devoluciones los 90 días
      90 DAYS Return/Exchange Policy
      We support a 90-day return policy, if you purchase an warranty, you can extend this period to 180 days

      Return & Exchange Service Procedure

      • STEP 1 Contact Customer Service and Request Return Detail. Email: cs@soufeel.com
      • STEP 2 Customer will receive an email notification once your request is approved.
      • STEP 3 The customer packs the package and sends it.
      • STEP 4 Get Refund or Replacement after we receive the products.

      FULL COVERAGE Return/Exchange Policy

      • The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
      • 1. The product customization information does not match or an error in customization.
      • 2. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
      • 3. Unclear pictures rendering or lettering
      • 4. Wrong or mismatched size.

      NO RETURN & EXCHANGE

      • The following reasons are NOT covered by our 90 day return policy. We are not liable for these issues.
      • 1. Products that exceed the return processing time limit (90 days after the order is signed).
      • 2. The non-quality issue for personalized products.
      • 3. Product damaged by misuse, mishandling, or poor maintenance.
      • 4. Items that have been washed, worn, or soiled and damaged resulting from customer's handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
      • 5. Chose the wrong size for the product.
      • 6. Personal Reasons due to personal taste, change of mind etc.
      • 7. Partial returns or exchange of products from a set item is not acceptable.

      Precautions for return and exchange

      • 1. Items that are being returned should be new and unworn. They should be kept in its original condition in which you received them in.
      • 2. Coupon codes expires after use and cannot be restored after return.
      • 3. For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)
      • 4. We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.
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        SOUFEEL INTERNATIONAL TRADING CO., LIMITED（16075634）

        37 CROYDON ROAD BECKENHAM UNITED KINGDOM BR3 4AB

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        cs@soufeel.com

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