1. Allow 5-30 mins for payment processing. Check back to track your order.
2. Personalized products take 2-5 business days to prepare before shipping (varies by category).
3. We’ll email you when it’s on its way—check inbox/spam!
Other Questions?
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
1. Allow 5-30 mins for payment processing. Check back to track your order.
2. Personalized products take 2-5 business days to prepare before shipping (varies by category).
3. We’ll email you when it’s on its way—check inbox/spam!
Other Questions?
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
1. Allow 5-30 mins for payment processing. Check back to track your order.
2. Personalized products take 2-5 business days to prepare before shipping (varies by category).
3. We’ll email you when it’s on its way—check inbox/spam!
Other Questions?
Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.
Custom Face & Photo Printing: Transform your favorite photos into a charming holiday elf! Available in both Human "Mini Me" and Pet (Dog & Cat) options to capture the likeness of family members, friends, or pets.
Fully Poseable & Flexible: Designed with bendable limbs, this plush doll can be easily posed to sit, wave, hug a candy cane, or hang playfully from your Christmas tree branches.
Festive Holiday Attire: Dressed in a classic holiday elf costume featuring a pointy green hat, festive tunic, and red-and-white striped stockings with pom-pom details.
Premium Soft Materials: Crafted from ultra-soft, high-quality plush fabrics and stuffed with lightweight, durable filling for a cuddly and premium feel.
Versatile Holiday Decor: Perfect as a unique Christmas tree ornament, a mantel display piece, a festive shelf sitter, or a heartwarming holiday gift for pet lovers and family.
This item cannot be returned unless it is defective or damaged.
This item cannot be modified once you finish payment.
This item is covered by our 90-DAY RETURN policy.
Devoluciones los 90 días
90 DAYS Return/Exchange Policy
We support a 90-day return policy, if you purchase an warranty, you can extend this period to 180 days
Return & Exchange Service Procedure
STEP 1 Contact Customer Service and Request Return Detail. Email: cs@soufeel.com
STEP 2 Customer will receive an email notification once your request is approved.
STEP 3 The customer packs the package and sends it.
STEP 4 Get Refund or Replacement after we receive the products.
FULL COVERAGE Return/Exchange Policy
The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
1. The product customization information does not match or an error in customization.
2. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
3. Unclear pictures rendering or lettering
4. Wrong or mismatched size.
NO RETURN & EXCHANGE
The following reasons are NOT covered by our 90 day return policy. We are not liable for these issues.
1. Products that exceed the return processing time limit (90 days after the order is signed).
2. The non-quality issue for personalized products.
3. Product damaged by misuse, mishandling, or poor maintenance.
4. Items that have been washed, worn, or soiled and damaged resulting from customer's handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
5. Chose the wrong size for the product.
6. Personal Reasons due to personal taste, change of mind etc.
7. Partial returns or exchange of products from a set item is not acceptable.
Precautions for return and exchange
1. Items that are being returned should be new and unworn. They should be kept in its original condition in which you received them in.
2. Coupon codes expires after use and cannot be restored after return.
3. For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)
4. We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.
.jpg?w=794&h=794)
Human
.jpg?w=794&h=794)
Pet
-4.png?w=420&h=420)
.png?w=420&h=420)
.png?w=420&h=420)
-11.png?w=57&h=57)
-4.png?w=57&h=57)
-5.png?w=57&h=57)
-4.png?w=57&h=57)
-2.png?w=57&h=57)
-2.png?w=40&h=40)
.png?w=40&h=40)
.jpeg?w=1000&h=1000)
-web.jpeg?w=1000&h=1000)
-32.png?w=2048&h=2048)
-5.png?w=104&h=40)
-5-(1).png?w=135&h=75)
-12.png?w=241&h=40)
